Ok App, horrible support!

I needed an app to seperate my business conatcs from my personal contacts. In the beginning, this app seemed to do the job well enough. The iCloud sync worked well… until it didn’t. In the course of reinstalling the app on a new Mac, it lost the sync with iCloud and iPhone. I contacted the customer support (e-mail only) and followed their rather convoluted instructions on how to reconnect, and it failed completely. After deleting the files on iCloud, it left behind a remnant (which a Senior Level tech at Apple confirmed - they could see the file) which the app thinks is the whole file. Syncing results in only a blank file being downloaded to the Mac and there is no way to force a new upload to the cloud. The customer support support has been useless; it takes days to get a reply, and it’s often a question about a procedure I already explained very clearly. DO NOT BUY this app untill they get their support process in better shape.

dougde about Contacts Journal CRM